Last updated: December 10, 2025
By accessing or using the System Support Management ("SSM") platform, website, or services, you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
If you do not agree to these Terms, you may not access or use our services.
SSM provides a private AI platform that deploys on customer infrastructure. Our services include:
You retain all rights, title, and interest in your data. SSM does not claim any ownership rights to data processed through the platform on your infrastructure.
SSM is designed to operate entirely on your infrastructure. Your operational data, customer information, and AI interactions remain on your servers and are not transmitted to SSM systems. We cannot access this data and do not include it in any analytics or model training.
You are responsible for:
To use our services, you must:
You agree not to use SSM services to:
You agree to pay all fees associated with your selected service plan. Fees are due as specified in your service agreement or invoice.
We accept payment via credit card, ACH transfer, or wire transfer. All payments must be made in US dollars unless otherwise agreed.
Late payments may incur interest at 1.5% per month or the maximum rate permitted by law, whichever is less.
Refund policies are specified in your service agreement. Trial period cancellations receive a full refund of any prepaid fees.
SSM retains all rights to the platform software, documentation, methodologies, and other intellectual property we provide.
We grant you a limited, non-exclusive, non-transferable license to use SSM services for your internal business purposes during your subscription term.
If you provide feedback or suggestions about our services, we may use this feedback without obligation to you.
Service levels, uptime commitments, and support response times are specified in your service agreement. Enterprise customers may negotiate custom SLAs.
We warrant that our services will perform substantially as described in our documentation and will be provided in a professional manner.
EXCEPT AS EXPRESSLY PROVIDED, SSM SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
These limitations apply even if SSM has been advised of the possibility of such damages.
You agree to indemnify and hold harmless SSM from claims arising from:
These Terms remain in effect while you use our services.
Either party may terminate with 30 days written notice, subject to payment of fees through the notice period.
Either party may terminate immediately if the other party materially breaches these Terms and fails to cure within 30 days of notice.
Upon termination, your license to use SSM services ends. You may export your data before termination. We will provide reasonable assistance for data migration.
Both parties agree to protect confidential information received from the other party with the same degree of care used to protect their own confidential information.
These Terms are governed by the laws of the State of Connecticut, USA. Any disputes shall be resolved in the state or federal courts located in Connecticut. Both parties consent to personal jurisdiction in these courts.
We may update these Terms from time to time. We will provide notice of material changes via email or through our platform. Continued use after changes constitutes acceptance.
For questions about these Terms: