Our Core Privacy Commitment
SSM is designed with data sovereignty at its core. When you use our platform, your business data stays on YOUR infrastructure. We cannot access, view, or process your operational data because it never leaves your servers.
1. Introduction
System Support Management LLC ("SSM," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us.
Our platform is fundamentally different from cloud-based AI services. SSM deploys entirely on your infrastructure, ensuring your business data remains under your complete control.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide, including:
- Contact information (name, email, phone, company)
- Account registration information
- Communications with our team
- Survey responses and feedback
- Payment information (processed securely through third-party providers)
2.2 Website Usage Information
When you visit our website, we automatically collect:
- IP address and location data
- Browser type and version
- Pages visited and time spent
- Referring URLs
- Device information
2.3 What We Do NOT Collect
Critical distinction: Once SSM is deployed on your infrastructure, we do NOT have access to:
- Your business operational data
- Your customer or client information
- Documents processed by the platform
- AI interactions and queries within your system
- Any data stored in your local SSM deployment
This data exists only on your servers and is never transmitted to us.
3. How We Use Your Information
We use collected information to:
- Provide and maintain our services
- Process transactions and send related information
- Send administrative communications
- Respond to inquiries and provide support
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third parties that perform services on our behalf (payment processing, email delivery, analytics)
- Business Partners: With your consent, for joint offerings
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
We do NOT sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Access controls and authentication
- Regular security assessments
- Employee training and confidentiality agreements
6. Your Rights and Choices
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Opt out of marketing communications
- Data portability
- Withdraw consent
To exercise these rights, contact us at privacy@systemsupportmgt.net.
7. Cookies and Tracking
Our website uses cookies and similar technologies for:
- Essential website functionality
- Analytics and performance monitoring
- Marketing and advertising (with consent)
You can control cookies through your browser settings.
8. International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States. We implement appropriate safeguards for international transfers.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date.
11. Contact Us
For questions about this Privacy Policy or our privacy practices:
- Email: privacy@systemsupportmgt.net
- Website: Contact Form